ChartAlert is dedicated to protecting your privacy when using our services. We value your trust and want you to understand how we handle your personal information. To ensure transparency, please take a moment to review our privacy policy below.
As a responsible organization, we may update this policy periodically. Therefore, we encourage you to check back regularly for any changes.
Data Collection and Tracking
We collect two types of data from our users. The first type is personal information provided by individual users when they sign up for an Evaluation Trial or a paid Subscription. Additionally, users may choose to provide personal information voluntarily at other designated moments.
The second type of data we gather is tracking information, which is automatically collected from every visitor to our website, including both Evaluation Trial subscribers and paid subscribers.
Cancellation of Registrations or Subscriptions
Subscribers can easily cancel their registrations by sending us an email.
Please note that Evaluation Trial, Subscription Charges, and Subscription Renewal Charges are non-refundable once they have been paid.
Personal Information
Personal information is gathered in several ways
When users register for an Evaluation Trial, they are required to provide their name, city of residence, email address, login credentials, contact telephone numbers, and billing address for transaction processing.
If an Evaluation Trial user chooses to upgrade to a Paid subscription, they may also provide additional information, such as their designation, business and/or home addresses, and additional telephone numbers, at their discretion.
While users typically enter this information in secure website fields, they can also communicate with a customer service representative offline and receive a secure online payment invoice by mail.
We strive to include a link to our Privacy Policy on any page where personal information is collected.
Email Communications and Opting Out
Email is a crucial means of communication with both our existing and potential customers. It serves as a platform for delivering regular updates, such as trading strategies, selected articles, market information, as well as advertisements and hyperlinks to our website. If any subscriber wishes to unsubscribe from specific email updates, they can easily do so by contacting our Customer Service Desk. Additionally, we may utilize your email address to provide you with information about services and products that we believe may be of interest to you. If you prefer not to receive emails related to third-party services and products, please notify us by emailing our Customer Service Desk.
Surveys/ Polls
Occasionally, registered users participating in Evaluation Trials may be invited to take part in surveys. These surveys seek to gather general information about our Evaluation Trial users, such as their investment experience or their feedback on specific articles. The data collected from these surveys is linked to individual subscribers and used internally to enhance our service offerings. Participation in these surveys is voluntary, as we respect the privacy and preferences of our users.
Furthermore, our columnists may occasionally conduct polls among their readers. These polls are conducted solely for the editorial purposes of the respective columnists, and participation is entirely optional.
Please note that your input and engagement are greatly appreciated, and your participation in surveys or polls contributes to our ongoing efforts to improve our services and provide valuable content.
Use of the Information
At our company, we utilize user information to improve their website and/or software experience.
We prioritize the privacy of our Subscribers and other users by refraining from renting or selling any personal information. In general, we do not disclose personal information to third parties unless required by law or with the explicit consent of the subscriber. For instance, when participating in a contest, we may share the necessary information with the contest’s operating partner, as per the subscriber’s voluntary entry.
We only collect and utilize personal information to efficiently manage our business and provide exceptional service to you. This may involve informing you about our products, services, affiliated offerings, and relevant opportunities that we believe may be of interest. To better serve you, we may integrate information provided through the web or other communication channels.
At ChartAlert, we prioritize the confidentiality of your personal information. Our corporate policies strictly prohibit employees from using or disclosing confidential customer information for any purpose other than business use. All our employees are bound by confidentiality agreements and are required to safeguard this information.
Occasionally, we may collaborate with non-affiliated companies to provide you with products or services. However, in such cases, you will have the option to opt out of receiving further communications from them. We ensure that these non-affiliated companies do not retain your personal information longer than necessary, unless you explicitly grant us permission to do so.
In special circumstances, we may disclose your account or personal information if we have reason to believe that it is necessary to identify, contact, or take legal action against someone who is violating our Terms of Use and/or Service or causing harm to us, our users, or others. Additionally, we may disclose or access your account or personal information if we believe in good faith that it is required by law or for administrative and other purposes that are necessary to maintain, service, and improve our products and services.
Ensuring Accurate Information
At ChartAlert, we prioritize the accuracy of your personal information. Whether you are an Evaluation Trial user or a paid Subscriber, we understand the importance of maintaining correct and up-to-date data. If you have any concerns regarding your personal or account information or if you need to correct, update, or confirm your details, please reach out to our Customer Service Desk via email. Our team will gladly assist you in reviewing and updating our records.
Should you come across any errors in your personal information or require any changes, kindly contact us by email. We will promptly update our records to ensure accuracy and reliability.
Tracking Information with Cookies
At our website, we utilize “cookies” to enhance your experience and personalize our offerings. Cookies are small data files sent from a web server to your browser and stored on your computer’s hard drive. These cookies allow us to gather both individual and aggregated tracking information without compromising your privacy and security. Rest assured, we do not collect personal information through cookies.
Cookies serve various important purposes to improve our website’s performance. They provide insights into how people use our website, enabling us to enhance your browsing experience and make it more convenient. Additionally, cookies help us track the pages you visit. It’s important to note that the cookies we use are encoded and do not contain subscriber passwords. The individual information collected is strictly for internal use.
We also utilize aggregated data to analyze website traffic patterns and measure the readership of articles. This information may be shared with our advertisers and partners in an anonymized form, enabling them to target their advertisements more effectively. Please note that this data cannot be linked to the identities or personal information of individual users. Moreover, advertisers serving ads on our website may utilize their own cookies.
For system administration purposes and to provide aggregate information to our advertisers, we collect IP addresses through registration forms.
Rest assured, we are committed to ensuring a secure and personalized experience on our website while respecting your privacy.
Security Precautions to Safeguard Information
To protect against loss, misuse, and unauthorized changes to your information, we have implemented several security measures. Your subscriber account and profile are password-protected, ensuring that only you have access to this personal data. If necessary, you can correct your personal information as described in the “Ensuring Accurate Information” section above.
We strongly advise against sharing your password with anyone. Be cautious of unsolicited phone calls or emails requesting your password, as we will never ask for it in such a manner. Additionally, always remember to sign out of your account and close your browser window after completing your tasks. This practice ensures that your personal information remains inaccessible to others, especially if you share a computer or use a public computer, such as in a library or an Internet cafe.
Given the global reach of our services, we take adequate precautions to handle your information securely in accordance with the applicable Terms of Use and/or Service, and Privacy Policy.
While we strive to protect your personal information, it is important to note that no data transmission over the Internet or any wireless network can be guaranteed to be completely secure. Therefore, when transmitting information to us, please be aware that you do so at your own risk. Once we receive your transmission, we employ our best efforts to ensure its security within our systems.
Privacy Considerations: What You Need to Know
When it comes to your privacy, there are a few essential points to bear in mind. If you choose to share personal information online, whether on blogs, message boards, via email, or in chat areas, be aware that others can collect and utilize that information. Put simply, if you post personal details that are accessible to the public, you may receive unsolicited messages from third parties.
It is crucial to understand that you hold full responsibility for safeguarding the confidentiality of your passwords, accounts, and personal information. Exercise caution and act responsibly whenever you are active on the internet.
Last updated: Monday 15th May 2023
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